If these troubleshooting steps do not succeed, you may have to use another computer for your exams. Most external USB webcams come with a built-in microphone, so using one of these is a good troubleshooting step.Ī USB headset with built-in mic is also worth trying. For tests your instructor has so designated, you can only take them using LockDown Browser (other browsers, like Google Chrome or Safari or Microsoft Edge will not work). If problems persist, we recommend you hook up an external microphone to your computer and try the above steps again. Respondus LockDown Browser is a custom browser that you install on your machine. Step 2 - Once you have confirmed that the details are correct, click Install Now. If you still don't hear your recording, then click "it's not working" and follow the steps in the troubleshooter.Ĩ. Step 1 - The website will automatically detect the operating system you are using and provide the latest installer accordingly. Click on the button titled "Run Webcam Check." If your camera and microphone are detected and work properly in this check, then they should also work in the pre-exam webcam check.ħ. Then click on the "Help Center" icon in the upper toolbar.Ħ. Open LockDown Browser, log in to your institution's learning management system, and navigate to a course. Mac Mojave users should also ensure they've granted the necessary permissions for the camera and mic to be used by LockDown Browser. Turn your computer's volume up all the way, and make sure that your computer's operating system hasn't muted LockDown Browser.Ĥ. Respondus Monitor also turns on students web cameras to ensure they do not use prohibited notes or other resources in addition to preventing the actions listed above. You can obtain the download link from your institution's help desk, or by opening a ticket with Respondus Support.ģ. Respondus LockDown Browser prevents: access to any other application. If the microphone is still not detected in the webcam check, you might want to download LockDown Browser again and reinstall it. ![]() It's essential that you ensure that no applications that may use a microphone (such as Skype, Facetime, Google+ and various utilities that may come with the webcam) are running.Ģ. A method that some students may attempt to get around the restrictions of Respondus Lockdown Browser is by using screen mirroring software. ![]() Once restarted, close down all other applications on your computer other than LockDown Browser. Method 4: Using Screen Mirroring Software. 2) Cookies are interfering with the LockDown Browser extension being recognized as installed on your Chromebook. If your microphone is not working correctly during a LockDown Browser session, the following steps may help resolve the problem:ġ. Using the student’s web camera, Monitor is a fully automated proctoring solution that enables students to take online exams at any time without pre-scheduling an exam session. c) Ensure the LockDown Browser for Chromebook extension is enabled (toggled 'on' with the slider all the way to the right.) d) Once you do all the above, try again to take your exam.
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